Terme préférentiel
Relationship marketing
Type
Type d'entrée- Descriptor
Concept générique
Concept générique (TG)Concepts spécifiques
Concepts spécifiques (TS).Variante
Synonymes pour le concept.- CRM (Customer Relationship Management)
- Customer experience management
- Customer orientation
- Customer relationship
- Customer relationship management
AltLabelNarrower
Lexical label for a narrower term which is not defined as a separate concept (according to ISO 25964, 8.4), sometimes referred to as 'upward posting'. Intended for use with skos:Concept, instead of using skos:altLabel.- Customer engagement
Traductions
Termes du concept dans d'autres langues.allemand
- Beziehungsmarketing
- Beziehungsmanagement
- Kundenbeziehungen
- Kundenmanagement
- Kundennähe
- Kundenorientierung
URI
http://zbw.eu/stw/descriptor/19133-0