优选词，正式主题词
Customer experience
类型
实体类型- Descriptor
此概念交替术语
- Consumer experience
- Consumer journey
- Customer journey
范围注释，叙词含义说明
概念使用与范围的说明- Stands for the totality of cognitive, affective, sensory and behavioral customer responses and experiences during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
其它语言
其它语言中概念术语URI
http://zbw.eu/stw/descriptor/30565-4